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VOICE STRESS ANALYSIS FOR
CLAIMS?
By Chuck Wells
So you decide to turn in an
insurance claim and call the insurance company through one of
their 800 phone numbers. The first thing they tell you is:
“Calls may be recorded, analyzed and reviewed for the purposes
of fraud prevention detection, quality control, and training.”
Some insurance companies (they won’t tell us who they are) are
using new technology called Voice Stress Analysis to see if you
are telling them the truth or trying to turn in a bogus claim.
It’s like the lie detector machines. Your voice is analyzed
first by asking you some simple questions like your name and
address and then compares your voice stress level when the
questions start about the claim.
If you pass, your claim goes through. If you fail, you are
referred to more people to ask you more questions and examine
your claim more carefully.
Companies using this technology have seen a rise in their fraud
detection from 5% to 18%. Many people turning in bogus claims
have dropped their claims after finding out their voices were
being analyzed.
What does this mean to you? First of all, it should save all of
us some money in-the-long-run as more people are being caught
trying to scam insurance companies. Second, you better have a
drink before calling in a claim to make sure you are calm.
HOW BAD DO YOU WANT
KRISPY KREME?
A 17 year-old boy went
into a Krispy Kreme store in Erie, Pa. to a get a free doughnut.
They gave him one. The boy then went to the end of the line and
came through again asking for another free doughnut. Krispy
refused. The kid left and returned a few minutes later with a
McDonald’s bag over his head asking for a free doughnut. Krispy
told him to get lost. He then fell to the floor flailing his
arms and legs demanding a free doughnut. Police took him away.
He will probably sue Krispy for doughnut discrimination when he
gets out.
WORLD EXTREME IRONING
I didn’t know this, but
there is sport competition in ironing. That’s right. Ironing; as
in ironing clothes. South African Anton VanDeVenter broke the
high altitude ironing record by ironing his national flag at the
summit of Mount Kilimanjaro. While nude. In freezing
temperatures. He said: “I came, I saw, I pressed a crease.” No
word as to whether or not there was a shrinkage problem with Mr.
VanDe Venter.
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